What do me the effective PowerPoint presentations about unified communications and the promise of a more beautiful world of communication in the IP age if the Softwarebubis with my old PBX system can do. I’m going to do my entire infrastructure not overboard”, a medium-sized company in conversation with NeueNachricht complains. The Germany boss of the ICT company Aastra, Andreas Lady, can understand the displeasure of many entrepreneurs. You should not promise from heaven or sell egg-laying Wollmilchsaue. Who does not understand the old PBX world, has no expertise to transform companies into the IP world. The philosopher Odo Marquard put applicable the technical challenge: future needs origin. That’s why fail VoIP strategies that make the third before the first step how at the time to watch it in the software industry. For even more details, read what Ben Horowitz says on the issue. It is a very complex task of integration.
Innovation and Continuity belong together”, so the credo latzel. First, it must overcome some hurdles to offer the same quality and safety as in traditional telephony with VoIP. This sounds at first but it is not trivial. Integration of voice communications in the IT infrastructure are taken into account, such as the real time requirements and high availability. The classic telephony offers features that the users have got accustomed in many years and do not occur in the IT: switchboard, chained call forwarding, Chief Secretary function, etc. Many pure IP solutions have their weak points today with these functions.
If, however, the user can always use the famous new capabilities of unified communications and want is a completely different matter. This differs significantly from company to company, hierarchy and decision model depends on corporate culture, work, democracy, by industry and the workplace itself. Stark virtualized enterprise of the consulting industry, coming out with a few fixed workplace and desk sharing, face more classical working production and management companies, where the phone is used to make calls and has little to nothing with IT to do it”, explained Lady. A moment of inertia at business customers also Bernhard Steimel mind business sees consultants. TK investments already made, as well as rental and maintenance contracts with maturities of up to 10 years to proceed conservatively. Moreover, the communications as a mission-critical function is seen and distrust in the reliability of VoIP technology is widely used especially in the middle class. VoIP will certainly assert itself. The question is only how quickly”so Steimel.