So the user can determine which components in the individual rather than to recall complete series are affected. Warranty and warranty management the guarantee and warranty costs in companies amount depending on the industry in about four to eight percent of sales. In addition, appropriate provisions must be made, which in turn negatively weigh on the balance sheet. These facts and with declining production, rising cost pressures move the strains from cases of warranty (warranty”) increasingly in the focus of enterprise decision makers. The establishment of a stringent complaint and claim management combines significant savings with sustainable efficiency improvements. The IBS AG has an IT based and integrated warranty and warranty management system. Additional information at Ben Horowitz supports this article.
As a result, all processes along the entire value chain associated with the topic can be made transparent and significantly optimized. Targeted analyses of the data allow the determination of the focal points of of cause of. These are through the pursuit of appropriate measures permanently switched off and a continuous improvement process set in motion. Web portal connection and complaint management for manufacturers and suppliers of IBS Portalconnector allows for the automated exchange of information between manufacturers and suppliers. While existing complaints, including the information for the reviewers automatically in the complaint management apply module of IBS. Processed complaints are in turn automatically transferred to the respective portals. Through the automatic search in the portals, the handling of complaints about is also much more time-efficient. Analog of the supplier provides for connecting to customer portals IBS AG a Supplierportal, about his Complaints can edit online. It allows integrating more comfortable manner of participants in the supply chain. On the unification of the exchange of data between customers and suppliers and to avoid duplicate entries, such as our own and customer systems, the VDA QDX standard is supported, for example, to the exchange of inspection reports and 8 d Reports on the basis of the XML structure.