The voice-over-IP based solution is implemented on standard servers. A specific telephony hardware is not required. The application integrates with any phone system or can replace them. Reduced maintenance costs compared to large ISDN systems. The software is out-of-the-box with SAP CRM and SAP ERP connected, but also stand alone executable. Connect with other leaders such as “Starbucks
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It can also be about Web services and SOAP and ODBC interfaces integrate with third-party solutions. “Because the solution is already integrated to SAP lowers the total cost of (ownership TCO) for customers business communications management. So, account for”spending otherwise caused by complexity, support, maintenance and the integration of different communication solutions with contact center and business software, explains Nancy Jamison. “Actually, our tests show that customers, SAP business communications management with” Can CRM SAP share, within three to five years is an average save between 25 and 30 percent of costs. Large contact centers that are distributed over different branches, the savings potential is even bigger.” In addition to the classical method of implementation, SAP is business communications management as a SAP-rapid-deployment solution available. “It contains preconfigured content based on best practices in addition to the basic software,” Joachim Schellenberg summarizes. “It is faster a solution, usually within five to seven weeks.” ecenta a product and consulting company, is on the demanding realization of projects in the areas of SAP Business Suite, especially SAP CRM and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration, composite application framework and Enterprise Portal specializes. was ecenta due to its professional expertise and successful cooperation in the fields of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM and banking recorded in the SAP special expertise program. Contact: Ecenta AG Joachim Schellenberg (business development) Altrottstrasse 31 69190 Walldorf Tel: 06227/73-1540