But, my friends, even with an aggressive crowd of protesters can be overcome, then run the meeting, seize the initiative in a conversation is within our grasp. Today I will discuss the recommendations of the famous German coach Communications – Karsten Bredemayera to tame chatterbox, a subspecies – advisory. In the case of non-structural deviations from the main theme Bredemayer proposes a technique that he called Cascade. Level 1 Suppose Chatter away from the topic of the meeting for the first time for the meeting. Return chatterbox from heaven to earth (Principle 3 T). Touch (touch) We inform you that the topic on which he distracted – and not the main goal to not conduct. Turn (rotation) Name the main theme.
Talk (talk) continue to speak – in line with the main theme. Example: "Please do not go away from the main theme. (T) for us the most important – to solve the problem of arrears. (T) who is ready to provide data for the last quarter? (T) "Board of behavior: Touch – look closely at the destination. Turn – turn your sights on another party.
Talk – continue to look at the other. Level 2 Unfortunately, most often the nature of talker hopeless, and our talker tries again to lead the meeting to the side. The conversation becomes malokonstruktivnym. If the aimless debate continues, the German engineer advises show – 'Yellow Card', come on personal territory opponent. You leans back in his chair and just ask his interlocutor: "What do you all say?" Variant 'For what purpose did you say? " . And even more stringent: 'What, actually, you all are talking about? It does not apply to our subject. We're not interested to hear it. " Level 3 And here is a very goryacho.Diskussiya reaches the boiling point and you are required extraordinary measures to manage the meeting. The traditional scheme 'I – Ok, You- Ok, our conversation – Oak '- not urgent, the behavior of the interlocutor does not suit you, and you tell him about it. You give assessment – report a risk or DIRECT THREAT – and demand the rule. Example: 'You are too much and polemiziruete make it impossible to achieving our goals at the beginning of the meeting. We waste time on recriminations and accusations. Get to the point. Only in this case we will negotiate! " This technique is called Cascade, each level follows the previous one. If you are taken directly to Level 3, present at the meeting internally will not agree with such an aggressive escalation, and the talker could completely stop after the first level and not cause any problems. Only logical to follow the levels will give strength and weight to each sledubschemu, even the most stringent. You understand and agree with you! Exercise: Think of a difficult situation in which to cope with unpleasant companion you have and make all three levels of technology in the Cascade Bredemayeru own words. "It's heavier than the bags to carry '- said one of the leaders of a large network of stores after the production meeting – 'but before the paragraph was not at all'. These techniques do not make the meeting a light and bright, but with them you become more productive and confident. The meeting will be difficulty with which it is already possible to cope and achieve goals not spending a half day, and the maximum hour. Victoria Davydova Head of the Moscow School of Negotiations