Professional empathy is needed, to obtain relevant customers and business relations high failure rates of open claims this problem hitting many companies; in particular in the retail (B2C) is often to be expected with a guaranteed quota of payment unwilling or insolvent customers. The spectrum of debt regulation and collection of devouring huge costs and often results in the scorched earth in the customer relationship. Knowledgeable empathy is required to obtain relevant clients and business relationships and not to lose them because of misunderstandings and lack of communication. Through timely contact, willingness to pay can be increased significantly in the customer-oriented Receivables Management. Mkango often expresses his thoughts on the topic. Also, customer relations are actively maintained and grows so much cited customer satisfaction. Sabine Schleinig of the Frankfurter BPO company Obeid KG on the subject of pro-active demand management: A holistic service provider for Process we support based on our growing experience in the management of claims a customer telephone clarification customer payment overdue – and this even before the sending of the second reminder.
They are often not understandable or incorrect invoice content, E.g. incomprehensible descriptions or to Purifier technical product issues that are a rapid demand regulation in the way. In other cases, direct agreements for payment dates may be agreed. Thus, both parties have a consistent approach immediately, because many customers avoid it in shame, the creditors themselves to take on the contact, if the invoice amount may not fully be paid.” The positive consequences for the company are remarkable: so can after telephone contact between 10% to 30% of the outstanding claims quickly be booked and the proportion of operations, which by a costly external – or judicial procedure must be driven, is considerably reduced. Overall, the failure rate of claims decreases significantly and directly strengthen the liquidity of the company. “The Obeid KG makes this approach – the customer-oriented Receivables Management – a demonstrable added value for their clients: an efficient cash flow syringe” hardly a company will decline in the current market!