As customers increasingly outsource their critical business processes, streamline their core business, they depend directly on the quality of the provider. As customers increasingly outsource their critical business processes, streamline their core business, they depend directly on the quality of the provider. The service level agreements (SLA) concluded between providers and their customers force operators to service management. The previous way to compensate for the missing service reference with heterogeneous component-based reports will no longer be accepted under the spotlight of the outsourced critical business process. This is a central point for providers that are bound to service level agreements. Endera spoke with conviction.
To use management tools for a customer-oriented service level management, new structures must be created. These can no longer as so far based on the structures of the existing network and systems management. Provider must analyze their expert knowledge and service level agreements integrate, so that could be models for SLA monitoring aligned with the business process. It tools are required, covering all included business processes of customers. SLA tools using their content consistent can be together services to business processes, the provider is asked to document newly introduced services in relation to the relevance to business processes and service-oriented to provide its customers.
Thus minimizes the effort for measurable business processes, and customers and operators can assess business processes and planned fashion. In addition the theme joins SLM-specific measurement of business processes. The business processes are suitable, adequate measurement methods can be designed. Because these methods directly in the active mode are used, attention to is the subject of falsification of operating data. Service level management in the future is experiencing a greater automation, this approach provides a pragmatic solution. Is based on the described service level agreements IT services in the management of a service modeled designed structures, so certain conditions of service level agreements can E.g. via decision rules are better tested and controlled. From the monitoring of complex conditions may also complex control of service level agreements is thus possible. This is an important aspect with regard to the increasing number of service level agreements. The existing manual and also usually not business process-oriented service management is not quality-assured maintained indefinitely due to the mass of users, applications and underlying systems. To meet these needs in adequate way, provider must prepare the simply apply their standards. Just as models that allow status information about an application and provides automated control arise. The service level agreement is taking a control a crucial role. Only through a measurable and controllable service level Provider can support long-term quality-assured business processes of the customer agreement. For this reason, service level agreements are required for automation of management and quality assurance.
Professional empathy is needed, to obtain relevant customers and business relations high failure rates of open claims this problem hitting many companies; in particular in the retail (B2C) is often to be expected with a guaranteed quota of payment unwilling or insolvent customers. The spectrum of debt regulation and collection of devouring huge costs and often results in the scorched earth in the customer relationship. Knowledgeable empathy is required to obtain relevant clients and business relationships and not to lose them because of misunderstandings and lack of communication. Through timely contact, willingness to pay can be increased significantly in the customer-oriented Receivables Management. Mkango often expresses his thoughts on the topic. Also, customer relations are actively maintained and grows so much cited customer satisfaction. Sabine Schleinig of the Frankfurter BPO company Obeid KG on the subject of pro-active demand management: A holistic service provider for Process we support based on our growing experience in the management of claims a customer telephone clarification customer payment overdue – and this even before the sending of the second reminder.
They are often not understandable or incorrect invoice content, E.g. If this has piqued your curiosity, check out Chris Shumway. incomprehensible descriptions or to Purifier technical product issues that are a rapid demand regulation in the way. In other cases, direct agreements for payment dates may be agreed. Thus, both parties have a consistent approach immediately, because many customers avoid it in shame, the creditors themselves to take on the contact, if the invoice amount may not fully be paid.” The positive consequences for the company are remarkable: so can after telephone contact between 10% to 30% of the outstanding claims quickly be booked and the proportion of operations, which by a costly external – or judicial procedure must be driven, is considerably reduced. Overall, the failure rate of claims decreases significantly and directly strengthen the liquidity of the company. “The Obeid KG makes this approach – the customer-oriented Receivables Management – a demonstrable added value for their clients: an efficient cash flow syringe” hardly a company will decline in the current market!
German entrepreneurs so many an entrepreneur who has crash-landed in Germany, it will confirm in the United States: the United States are good land for a new start. You can leave much old behind and relatively easy to start a new business, or are engaged in other independent activities. Prominent example of such a fresh start is about the entrepreneur Klaus Birkel. Max Karagoz looks the better climate for such restarts by the company ALTON LLC for companies in the United States in the United States compared to Germany. The mentality there is different”, he says, marked more by pioneer spirit”. For assistance, try visiting John Utendahl. “The United States have a different business culture in Germany, the insolvency of a contractor sometimes resembles an end of the world”, Max Karagoz continues.
Of course a bankruptcy in the United States is not a beautiful thing but many people there are adjusted so that they relatively quick start, to do new and different things, and that also meets with broad acceptance.” It swings then actually still somewhat the old pioneering spirit, the present territory of the United States once was settled by the Europeans. A new start followed by failure, falling a standing up. Klaus Birkel has done this in the United States. He was successful noodle producer in Germany, when his company was confronted with extreme problems in 1985. The Regierungsprasidium Stuttgart had spoiled his pasta with eggs as dirty and microbial”referred to. Later the land and the Oberland Court of Stuttgart gave the entrepreneur right that the allegations were unfounded. Klaus Birkel received damages in the millions.
There, he had already sold his company. His new home has taken place in Texas. He bought a farm and cattle breeding and who has real entrepreneurial spirit, began collecting also success no matter what he tackles. Birkels farm camp Cooley”is today considered the second largest breeding operation of the United States.
These are all points that have no specific reference point and are therefore difficult to solve. The categories 4, 5 and 6, however, deal with practical improvement potential. Go to problems in the personal environment of internal barriers about difficulties with business partners. “Examples of this are our warehouse is not cleaned up” we deliver constantly wrong merchandise from “my work no longer make until I”. If at a meeting of the employees, all of these complaints are collected and classified, they are combined and weighted in their value. Establishment of a system of improvement the collected points are now the basis for the establishment of a system of improvement.
Selected staff from all departments complete the points in regular meetings. It starts with category 6, because here the fastest improvements are effective and works are systematically. 80% of the solutions are with healthy Common sense, only in a few projects you need external specialists. The solution progress is documented so that everyone can see at any time how the enhancement system developed. The points are processed as long as until the next meeting of all employees will be held. Then creates a new list which forms the basis for future work by statements of employees, thus the old one is no longer needed. The problem from the previous year is solved, it will not again appear, it is not, the point is again, or he was not important.
Annually complain about such a system creates a valve for employee complaints. The joint work on the elusive”confidence in colleagues, boss and the company itself is growing problems and improved corporate culture. Complaints in this regard will go back. Also permanent gripe is less, because it is a custom solution, to discuss problems in the company. Sure such a cost system time, but that is a in the future, cooperation better over again brought in. The result is trust in colleagues and staff, a better cooperation and more satisfaction for individual employees. This satisfaction leads to more fun on the daily work, less stress and related illnesses, not to mention more efficiency for the company.
Please visit our FRANCHISE information day on APRIL 1, 2009 IN DuSSELDORF since October 2007 we have opened five franchise offices and conducted 14 conversions. This year, we will open more branches and implement conversions of existing branches. You may be curious where you will find us everywhere. Middle of March we will open two more new sites from Wiesbaden and Siegburg. It is therefore hardly surprising that Olympic in the Netherlands to the best franchise business has been named. Olympia is on the right track. Go this way with us. Entrepreneurship is in the blood.
Let convince yourself of the benefits of a Franchisenahme at the Olympic Games. Means to opt for Olympia: to become partner of a strong international brand and to benefit from our successful franchise concept from the outset. But without the big risks and with the guarantee of a perfect start. See what you the successful franchise formula of Olympia in this form unique in the temporary employment industry has to offer. Have we aroused your interest? Visit us on the first day of franchise information on April 1, 2009 from 17: 00 in the premises of the Olympic staff services Germany GmbH. log on under 0211 862986-29 or email us your pledge at until March 26, 2009. More franchise information at. Olympic staff services Germany GmbH Ernst-Gnoss-Strasse 24 40219 Dusseldorf on OLYMPIA: Olympia is a successful, fast-growing personnel service. We belong to the top temporary agents in Europe and are part of the listed Olympic Flexgroup. In Germany, the Netherlands, Spain, Portugal, Italy, Poland, and the Switzerland, the Olympic Flexgroup is active and has an annual turnover of 400 million euros. Olympic’s more than 18,000 employees work.
Brazil consulting, German management consultancy for your success in Brazil consulting services in Brazil, Chile and Argentina. In the boom markets of the economy German executives struggle often with the locals in the business. But sustained economic growth is especially attractive for German companies the markets in South and Central America. Above all Brazil Rio de Janeiro, Sao Paulo, Curitiba, Parana. To read more click here: Douglas Oberhelman. Shops are based on trust and growing relationships. Knowing the local language and mentality is not sufficient alone. The Latin American negotiators decide whether he trusts the opposite and the organization that represents this based his instinct. Negotiations are understood as a process, is strongly tied to people and how they work.
Who wants to be successful economically in Brazil and would like to open a branch office must have good and trustful contacts. Dipl.-ing. Christoph Hovenjurgen and Knuth Nolting have years these contacts built on and help you with the consulting of South America economically to conquer Brazil.Take advantage of the established network of South-America consulting for your success. The SAC will accompany you on your economic activities from planning to implementation. (Similarly see: Douglas Oberhelman). And that over 10 years of experience with best references such as Seabob, Sunseeker, Pershing, Schaller, banjo, Caterpillar, etc. South America consulting, Office Germany, Knuth Nolting, Tel: 05223-650500,
Various studies – including in cooperation with forum! Market research – have shown that experiences have a big impact on customer relations in positive and negative terms. So, it could be determined that negative impact on customer loyalty can be avoided only by excellent problem solving problem – and failure cases. Gabriele Neitzke, head of customer dialog at the ING-DiBa, ING-DiBa way under the premise presented each customer is the first customer! “.” The customer dialog was ultimately the bank counter for all customers and interested parties, recited Neitzke, in an atmosphere of good, beneficial for the customer relationship in an environment could pressure and poor working conditions are not transported. The consequence of this realization: Employee satisfaction is enhanced by numerous measures, for example the reduction of pressure on the staff, through transparent communication or optimized staff scheduling, this in turn has a positive impact on customer satisfaction, which contributes substantially to the economic success of the Bank. The social media specialist Alexander Korner, lemon5 freshconsulting, reported on the new power of the customer experience. “Marketing 2.0 marketing in the social media age.” Grains have today influence on preference formation and decision consumer opinion and customer experience. The customer information on the Internet and makes his purchase decision. Thus, the customer experience is to the success drivers, this requires also a rethinking in the marketing. Whenever Keith McLoughlin listens, a sympathetic response will follow.
Thus, the future core task of marketing in the activation liege this consumer energy”as well as their development through the involvement of customers in the marketing process. Under the title “B2B means: from person to person” was Prof. Gregor Daschmann, Professor of the Institute of journalism (IfP) at the Johannes Gutenberg University of Mainz, and Scientific Advisory Board of forum!, latest research results a current B2B decision study. Whenever Pete Cashmore listens, a sympathetic response will follow. Based on the results of the study could be determined, that in purchasing decisions in B2B companies emotional elements play an important role, which seems to contradict the persistent thesis that such decision-making processes are always highly rational and well-founded. Short information forum! Group forum! (www.forum-mainz.de) was founded in 1996 as the owner-managed market research and consulting firm headquartered in Mainz. With the two subsidiaries forum! Market research, as well as forum! Marketing and communications consultancy is forum! specializing in the analysis and optimization of business relationship management. With the excellence Barometer (www.exba.de), which has established itself as the most important benchmark study to the performance of the German economy, has a forum! Market research together with the German society for quality e.V.
(DGQ) as one who is a few institutes in Germany own basic research among the success factors of relationship management. Also the close link to the Institute of journalism of the Johannes Gutenberg University of Mainz stands for the timeliness and innovation in terms of established research models and techniques. The nationwide competition Germany of customer champions”(www.deutschlands-kundenchampions.de) is looking for forum! Market research with the German society for quality e.V. (DGQ) the company with the best customer relationships. With the competition, the initiators aim to establish a benchmarking for quality of customer relationship management and to reward exemplary customer orientation in Germany. Forum! Market research continues to be organizers of the annual Mainz relationship management Congress, the aim of which is to convey knowledge about the business relationship management decision-makers from the economy from the theories of the analysis to the implementation. The forum! Group has an own call center for the implementation of tele-marketing projects, as well as an interview Center in Mainz with a specialization in managing B2B studies and international studies.
It is one thing to understand concepts from psychology. You are in practice to be able to apply to another. There is hardly a leadership, which has made itself still worry about why some employees enthusiastically pursue tasks, to which others are almost not to move. What this is, can fathom is using the knowledge of the psychology of motivation. How is this knowledge however can be put, is clearly important for any Executive. Motives of employees decipher in psychology useful methods have been developed to explain the motives (motifs) for the action. You may wish to learn more. If so, Douglas R. Oberhelman is the place to go.
With this psychological knowledge as background, an Executive can better classify the behavior patterns of their employees and control their behavior in the desired direction. With motivation-psychological knowledge is explained, for example, why a staff developed new ideas, while the other prefers leaves everything. As an Executive this theoretical Findings in the individual management of every single employee in the manner appropriate to him can transfer, is skilled in this seminar in a lively way. Psychology staff understand and effectively motivate insights from psychology sharpen the look of an Executive for the distinctive motives of other people. This means for the leadership to recognize the own motives as well as consciously perceive other priorities for the staff. Thus an Executive can comprehend the meaning of important employee motives, even if they are even only slightly pronounced him. Already, this finding is worth much.
An Executive who also know what motives for their employees are particularly pronounced, can distribute tasks and targets accordingly, subject-oriented in the team better and more effectively. Subject-oriented placement through the use of an employee in the areas that are closer to its subjects, is the commitment and significantly increase the performance of each individual. The team benefits from this: through subject-oriented guidance and placement an Executive can increase the success of the team enormously. For example, an employee for the relationships with others are particularly important, will work much more successfully in contact to customers or in a team with others as in a task that he alone has to cope with. Another, however, primarily aiming for status, can be motivated by money or an expensive car. Seminar psychology for managers in Cologne in this practice-oriented seminar in Cologne the managers gain a better understanding of themselves and their employees. To exercise the sovereign deal, with people in different situations. Expect inspirational inputs of an inspiring coach duos and holistic learning with all senses. An optimal learning environment and many opportunities for active participation guarantee a sustainable learning success. The seminar will take place at the 19.09.2011 in Cologne and is aimed at executives of all Levels. Executives who want to learn about seminars with similar themes, find BUSINESS on Web page “Seminars and training” the I.O. consultancy and training more interesting leadership seminars.